shipping in ZOYE

how many days could my order be shipped out ?

Usually it takes around 2 working days for the order to be shipped out once the order is received.

 

Will I get the tracking number notified after the order is shipped out ?

Yes, once the goods are shipped out, the shipping notice which includes:

shipping date,

tracking number,

courier name;

tracking page ;

will be sent to your PayPal email automatically, you don't need to send one emal to ask for it specially, so that you could track your parcel any time if you want .

 

Is the tracking number traceable from the shipping to delivery ?

Exactly, no matter it's by Yanwen Air Mail or by Fedex, every tracking number is traceable from the shipping to delivery. 

 

Which Email should we check my shipping notice ?

Please check your PayPal email only, as the shipping notice will only be sent to it. it's likely to be held in your junkbox if it couldn't be found in inbox, kindly check it please. 

 

How many shipping ways are there in your company, and what are their advantages and disadvantages ?

There are two shipping ways in our company, one is by Yanwen air mail, the other is by expedited shipping: FedEx ;

 

By 4PX air parcel or Yanwen air mail:

It's cheap and stable for most of countries now. The tracking information is available from shipping to delivery here:

https://www.17track.net/en ;

 

 speed is as below:

  • To most of european countries:
  • UK, france,Germany,Italy,Spain,holland,Australia,Belgium,czech,Swiss,Sweden,Denmark,Estonia,Finland, Greece,Hungary,Latvia,Norway,Irland,Poland,Portugal,Ukraine,slovakia,Romania,slovenia etc: 7-15 days; 
  • To North American countries:
  •  America: 6-12 days;
  •  Canada,Mexico: 10-20 days;
  •  
  • To Australia, New Zealand: 7-15 days ;
  •  
  • To South American countries: 
  • Brazil:15-25 days;
  • Chile: 12-20 days;
  • Colombia: 15-30 days;
  • Peru:20-40 days ;
  •  
  • To Asia countries :
  • India: 15-30 days;
  • Korea, Philipine,Singapore,Thailand:7-15 days; 
  •  
  • To Middle East countries:
  • UAE, Saudi Arabia, Cyprus,Isreal,Turkey,Kuwait: 8-15 days; 
  •  
  • To African countries: 
  • Angola,Egypt,Gana,Kenya,Morocco,Tanzania: 15-20 days; 
  • South Africa: 15-30 days;
  •  

Since it's cheaper parcel, in case anything abnormal occurs on the way, the reply will be very slow, we couldn't know more exact information from the courier, such as where it is actually now or when it could be received exactly,the fastest way to get it is to inquiry your local post office with tracking number to learn more information.

 

Because of above shortcoming, Air Parcel or Mail is only acceptable for the parcel below 200USD value,as we have to ensure the valued goods could be received without any problem.

If you select it by carelessness when your order is over 200USD, one Paypal invoice will be issued for additional fee to pay for changing air mail to expedited shipping,kindly note please.

 

By expedited shipping way:

30-60USD, by FedEx, etc,

3-7 working days for most countries, could be tracked in FedEx homepage: https://www.fedex.com/en-us/home.html ;

Reminder: please be sure to fill in the correct shipping address when you pay the order as we are only allowed to ship the goods to address indicated by Paypal instead of others,thanks!

 

How could I choose my shipping way ?

If the goods are urgent for you, or its value over 260USD, please don't hesitate to choose FedEx only; If you could wait around two week, don't want to pay high shipping way, and the goods are very light, yet value are lower than 260USD, air parcel or mail will be suitable.

 

Why haven't we received the shipping notice ? 

If it hasn't been received in 7 days, the main reason is some item in your order is out or lack of stock, and they are being produced urgently. Once the goods are ready, they will be shipped out immediately. If the shipping date has been postponed for a long time due to out-of-stocks, we will usually present some products free when your goods are shipped out to show our apology.