shipping in ZOYE

how many days could my order be shipped out ?

Usually it takes around 2 working days for the order to be shipped out once the order is received.


Will I get the tracking number notified after the order is shipped out ?

Yes, once the goods are shipped out, the shipping notice which includes:

shipping date,

tracking number,

courier name;

tracking page ;

will be sent to your PayPal email automatically, you don't need to send one emal to ask for it specially, so that you could track your parcel any time if you want .


Is the tracking number traceable from the shipping to delivery ?

Exactly, no matter it's by Yanwen Air Mail or by Fedex, every tracking number is traceable from the shipping to delivery. 


Which Email should we check my shipping notice ?

Please check your PayPal email only, as the shipping notice will only be sent to it. it's likely to be held in your junkbox if it couldn't be found in inbox, kindly check it please. 


How many shipping ways are there in your company, and what are their advantages and disadvantages ?

There are two shipping ways in our company, one is by Yanwen air mail, the other is by expedited shipping: FedEx ;

By Yanwen air mail:

9.99USD shipping fee, it could be traceable the whole way from shipping to delivery, but there're still some obvious shortcomings of it.

  • customers should be very patient as it may takes around 15-35 days for delivery, so it's only suitable for not urgent goods. For Southern American countries, it takes even longer around 35-60 days.
  • since it's cheaper parcel, in case anything abnormal occurs on the way, the reply will be very slow, we couldn't know more exact information from the courier, such as where it is actually now or when it could be received exactly. The fastest way to get it is to inquiry your local post office with tracking number to learn more information.
  • Its speed becomes more unstable  due to the effect of epidemic currently.
  • Lost rate exists at rates 2-3 out of 100 parcels.

Because of above shortcomings, Yanwen Air Mail is only acceptable for the parcel below 200USD value,as we have to ensure the valued goods could be received without any problem.

If you select it by carelessness when your order is over 200USD, one Paypal invoice will be issued for additional fee to pay for changing air mail to expedited shipping,kindly note please.

By expedited shipping way:

30-60USD, by FedEx, etc,

3-7 working days for most countries, could be tracked in FedEx homepage: ;

Reminder: please be sure to fill in the correct shipping address when you pay the order as we are only allowed to ship the goods to address indicated by Paypal instead of others,thanks!


How could I choose my shipping way ?

If the goods are urgent for you, or its value over 200USD, please don't hesitate to choose FedEx only; If you could wait for one month, don't want to pay high shipping way, and the goods are very light, yet value are lower than 200USD, air mail will be suitable for you.


Why haven't we received the shipping notice ? 

If it hasn't been received in 7 days, the main reason is some item in your order is out or lack of stock, and they are being produced urgently. Once the goods are ready, they will be shipped out immediately. If the shipping date has been postponed for a long time due to out-of-stocks, we will usually present some products free when your goods are shipped out to show our apology.